Senior Groups & Events Coordinator
Posted 2 hours 9 minutes ago by Groups-and-Events-Operations
Department: G&E Planning
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary
Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
What's in it for you?- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels International
- Company pension scheme and life assurance
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days' holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá's global e-learning platform
- High-street discounts through Perks at Work
- Meals on duty and team activities
As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.
You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.
Key Responsibilities - Operational Excellence- Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
- Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
- Ensure all bookings and event details are accurately loaded and maintained within SAP systems
- Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
- Attend operational and BEO meetings, representing the Groups & Events team professionally
- Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
- Conduct hotel showrounds and presentations for new and existing clients
- Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
- Be present during events when required to oversee delivery standards and identify future sales opportunities
- Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
- Support revenue generation through upselling opportunities and tailored F&B packagesMaintain accurate filing systems, correspondence records, and administrative procedures at all times
- Ensure all accounts are reconciled and closed within required deadlines following events
- Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service
- Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
- Strong organisational and administrative skills with excellent attention to detail
- Experience using SAP, OPERA, or similar hotel management systems is advantageous
- Ability to manage multiple events and priorities in a fast-paced environment
- Strong communication and relationship-building skills
- Commercial awareness with a passion for delivering exceptional guest experiences
- A proactive, solution-focused, and team-oriented approach
- Fluency in English is essential; additional languages are advantageous
- Eligibility to work in the UK is essential
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.