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Senior FSPO Complaints & Customer Experience Lead
Posted 16 hours 31 minutes ago by Aviva plc
Permanent
Full Time
Other
Dublin, Dublin, Ireland
Job Description
Aviva Life & Pensions Ireland seeks an experienced Senior Customer Relations & FSPO Complaints Manager on a fixed-term contract to June 2027. You will own FSPO engagement, oversee complex investigations, and shape customer outcomes.
Manage one direct report and drive governance, reporting and customer experience improvements. The role includes leadership of FSPO complaints, reporting for governance forums, and coaching teams on best practices.
Aviva plc
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