Senior FSPO Complaints & Customer Experience Lead

Aviva Life & Pensions Ireland seeks an experienced Senior Customer Relations & FSPO Complaints Manager on a fixed-term contract to June 2027. You will own FSPO engagement, oversee complex investigations, and shape customer outcomes.

Manage one direct report and drive governance, reporting and customer experience improvements. The role includes leadership of FSPO complaints, reporting for governance forums, and coaching teams on best practices.