Senior Fraud Analytics Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

The Senior Fraud Analytics Manager leads the fraud analytics team and manages fraud platforms to ensure rules and systems are optimised to detect fraud.

The senior manager leads on Metro Bank's fraud platforms so that operational teams can manage volumes, detection rates are within appetite, false positive rates are industry aligned, and systems can detect the latest threats, to enable the bank to mitigate risk across all fraud types, channels and products.

What you will do:

• Develop and implement systems and analytic models to detect and prevent fraud across all channels, products and fraud types
• Design, build and implement existing and new fraud prevention solutions for all fraud typologies
• Continuously optimise the anti-fraud platforms that protect Metro Bank's customers from fraud and scams
• Analyse fraud trends to optimise fraud strategies, identify potential solutions to fraud threats and risk and drive mitigating actions
• Lead on the development of new and existing fraud platforms to further deliver value.
• Work with key internal stakeholders and external suppliers and third parties to ensure a clear view on our systems performance and impacts to our customers.
• Collaborate on bank-wide change initiatives that influence fraud systems or provide strategic support for bank-wide transformations impacting fraud systems
• Own and oversee all fraud models, ensuring they adhere to the bank's model governance standards.
• Provide SME expertise for fraud prevention and detection systems and capabilities.
• Within the department and wider bank, lead on ensuring risks are mitigated with existing systems, sharing what is possible with existing suppliers and new tools.
• Support the transformational activity across the department to ensure robust detection and prevention systems are in place.
• Represent Metro Bank at senior industry committees and forums for fraud analytics.
• Work with risk teams to ensure models, rulesets and systems are effective and meet requirements, governance and regulation.
• Keep up to date on the latest fraud trends and technologies in data analytics and fraud detection.

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Significant experience as a leader within Fraud Analytics at a senior level within banking or other financial services
• A track record managing teams in a financial institution as a recognised industry expert, including engagement with the regulators and peers in financial services and other relevant sectors.
• Experience of delivering fraud systems to reduce fraud losses and protect customers from falling victim to frauds and scams.
• Fraud analytics experience including data analysis, strategy development for fraud prevention and detection working in financial services.
• Highly analytical and data literate with a demonstrated ability to solve problems through logical thinking.
• Skilled at delivering fraud analytical systems in a fraud department.
• Excellent verbal and written communication skills, with the ability to communicate concisely and effectively at all levels.
• Transformational change agent with an ability to deliver change into operational processes.
• Ability to forecast and manage resources against demand, assessing impact and measuring and tracking outcomes and benefits.
• Skilled in system optimisation and strategy transformation including robotics/automation.
• Experience working with and influencing senior stakeholders as a senior leadership and C-Suite level.

Our promise to you

• We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!