Senior Field Telecoms Engineer vacancy in Heathrow - London (284DM)

Senior Field Telecoms Engineer vacancy in Heathrow - London (284DM)

Senior Field Telecoms Engineer (284DM) - London-Heathrow - £42,000-£45,000 DOE. Our client, a successful multinational corporation, is looking for a Senior Field Engineer to join a team consisting of the Principal, System & Service Engineers.

Team Responsibilities

• Remedial Maintenance - Respond to customer reported incidents via the NOC within an SLA framework, ensuring all incidents are resolved or service restored within SLA.
• Ensure customer requests (Moves, Adds, Changes or Terminations) are delivered within expected timeframes.
• Preventative Maintenance - Complete scheduled customer service visits, including equipment audits, triage, cosmetic repairs and programming.
• Vehicle Installations - Install communication equipment into motorised and non motorised vehicles.
• Radio signal strength coverage testing.
• Project delivery - Assist with system engineering tasks as required, within agreed timescales and standards.

Key Responsibilities

• Ensure overall service performance meets customer SLA targets.
• Act as first escalation point at Heathrow.
• Accurately record and report as required.
• Plan and deliver large scale service projects.
• Attend and complete all service/incident tickets on the company ticketing system within SLA.
• Perform vehicle radio work: installation, decommissioning and service response.
• Deliver all Moves, Additions and Changes (MACs).
• Complete preventative maintenance visits, programming and refurbishment of company assets to satisfactory standards.
• Carry out visual, functional and RF power tests and remedial adjustments, both routine and during outages.
• Assist field engineers on site and remotely in fault finding and issue resolution.
• Support engineering projects and meet agreed timescales and industry standards.
• Be flexible to work out of hours when required for project delivery.
• Document all requested project activity as required.
• Maintain customer satisfaction targets and objectives.
• Follow HR procedures and ensure compliance with SHEQ and all legal requirements.
• Adhere to the company BMS and operator's manual.
• Submit timesheets and expenses promptly.
• Collaborate with peers for optimal delivery.
• Engage in continuous learning and development within a fast changing technical environment.
• Promote company departments and products.
• Keep company vehicles clean and presentable.
• Complete all required training, including customer specific site requirements for access.

Key Qualifications and Experience

• Strong understanding of RF engineering: modulation techniques, RF propagation, antennas and filtering.
• Experience with digital and analog radio systems (DMR, TETRA, P25, LTE/5G MCX, SDR).
• Knowledge of radio base station architectures: repeaters, gateways, controllers and network backhaul.
• Experience with public safety, commercial or private radio networks (DMR Tier II/III, TETRA, P25, LTE/5G MCX).
• Ability to analyse coverage, interference, handover and system capacity issues.
• Familiarity with base station transmit/receive chains, power amplifiers, duplexers, combiners and tower mounted equipment.
• Understanding of IP networking concepts used in modern radio infrastructure (VLANs, QoS, routing, firewalls).
• Availability to travel and stay away from home for several nights/weeks (not weekly).
• Experience with remote monitoring and diagnostics using NMS.
• Extensive knowledge of programming handheld & mobile devices, including code plug development.
• Strong documentation skills: schematics, test reports, design notes.
• Experience using RF test equipment (spectrum analysers, network analysers, oscilloscopes, signal generators).
• Experience in vehicle installations.
• Knowledge of fibre connected systems.
• Excellent verbal & written communication and client facing skills.
• Ability to work independently and within a team.
• Clean manual driving licence.
• Experience handling high pressure service delivery with strict SLAs.
• 5 year employment/gap history for airside pass eligibility.
• SC clearance advantageous.
• Knowledge of Wi Fi installation and maintenance advantageous.
• Awareness of health & safety requirements for radio sites (RF exposure, working at heights, electrical safety).
• Understanding of spectrum licensing, regulatory limits and compliance for high power transmitters.

For further details, contact