Senior Endpoint Engineering Lead

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Senior Endpoint Engineering Lead is a senior level role leading operational and engineering activities for systems management platforms such as Omnissa Workspace ONE UEM, Intune, and Microsoft Endpoint Manager Configuration Manager (SCCM). The role emphasizes attention to detail, cross team collaboration, and serving as a systems management UEM subject matter expert to ensure operational standards align with the existing architectural framework.

Responsibilities

• Serve as the technical subject matter expert for Workspace ONE UEM, Microsoft Endpoint Manager Configuration Manager (SCCM), and Microsoft Intune
• Participate in the implementation, certification, and adoption of new product releases in alignment with technology roadmaps
• Troubleshoot and resolve complex, enterprise scale systems management issues
• Evaluate new features and releases to ensure alignment with business and operational objectives
• Partner with cross functional support teams to resolve advanced architecture, infrastructure, and configuration challenges
• Stay current on UEM and modern endpoint management trends and act as a technical spokesperson for the team
• Mentor and develop team members to expand technical expertise across the organization
• Assess and manage risk while ensuring compliance with policies, laws, and regulations, safeguarding the firm, its clients, and assets

Qualifications

• 4+ years expertise on Workspace ONE UEM, SCCM, and Intune
• Experience working in a highly regulated or enterprise class companies
• Expertise on Microsoft SQL and PowerShell scripting
• Project Management experience for SCRUM / JIRA
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge related to the design and implementation of modern system management products to include analytic tools, benchmarking activities, and related reporting to identify support trend
• Demonstrated analytic/diagnostic skills and ability to determine root causes at an enterprise scale
• Successfully works in a matrix environment and partner with virtual teams
• Proven ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Proven track record of operational process changes and improvement

Education

• Omnissa or Microsoft certifications are a plus or relevant years of experience
• Bachelor's degree/University degree; or equivalent experience

What we'll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• Discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental LeaveSpecial discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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