Senior Customer Success Manager, Telecom - Field Service Management

Senior Customer Success Manager, Telecom - Field Service Management

Full-time

IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our AI technology powers our enterprise software solutions, enabling customers to excel at critical moments. We are committed to innovation, diversity, and making a positive global impact.

Join our diverse, international team to contribute to sustainability and impactful projects. We foster an inclusive environment where you can and drive change with our AI-driven solutions.

We are seeking a Senior Customer Success Manager in Staines-upon-Thames, UK, to ensure customer satisfaction, adoption, and success in the telecom industry.

• Lead virtual teams to deliver customer success and satisfaction
• Manage program deliveries and build relationships with senior stakeholders
• Drive product adoption and help customers discover new features
• Align success strategies with customer goals and industry best practices
• Conduct business reviews and executive meetings
• Identify risks and collaborate internally for seamless experiences
• Secure customer references and identify upsell opportunities
• Monitor KPIs and success metrics

Requirements include proven experience in customer success, delivery project management, industry knowledge, strong communication skills, and a passion for customer relationships. Fluency in English and relevant educational background are essential.

We support flexible and hybrid work arrangements to promote diversity and inclusion, fostering community and innovation.