Senior Customer Success Manager, Telecom - Field Service Management
Posted 4 days 9 hours ago by Industrial and Financial Systems
Full-time
IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our AI technology powers our enterprise software solutions, enabling customers to excel at critical moments. We are committed to innovation, diversity, and making a positive global impact.
Join our diverse, international team to contribute to sustainability and impactful projects. We foster an inclusive environment where you can and drive change with our AI-driven solutions.
We are seeking a Senior Customer Success Manager in Staines-upon-Thames, UK, to ensure customer satisfaction, adoption, and success in the telecom industry.
- Lead virtual teams to deliver customer success and satisfaction
- Manage program deliveries and build relationships with senior stakeholders
- Drive product adoption and help customers discover new features
- Align success strategies with customer goals and industry best practices
- Conduct business reviews and executive meetings
- Identify risks and collaborate internally for seamless experiences
- Secure customer references and identify upsell opportunities
- Monitor KPIs and success metrics
Requirements include proven experience in customer success, delivery project management, industry knowledge, strong communication skills, and a passion for customer relationships. Fluency in English and relevant educational background are essential.
We support flexible and hybrid work arrangements to promote diversity and inclusion, fostering community and innovation.