Vacancy number : A Sanofi - Amsterdam (Nederland) For our client,
Sanofi , we are looking for a
Senior Customer Facing Coordinator . Keywords
- Pharma / Biotech industry
- Customer Service
- Communication
- SAP
Profile In this role, you will oversee all operational activities related to inter-company replenishment and supply for assigned markets outside Europe. Acting as the key contact for local Sanofi supply chain teams, you will provide visibility on order status, deliveries, and stock levels while ensuring smooth coordination of supply chain processes. You will manage exceptions in supply and financials, including stock issues, shipment delays, and payment or credit concerns. Your responsibilities include handling humanitarian orders, pre-registration shipments, and registration samples, ensuring that all necessary shipping documentation is complete and that orders are processed efficiently. You will liaise with global third-party logistics providers, resolve system blocks, assign batches based on pre-agreed rules, and manage pro forma invoices and Letters of Credit. Additionally, you will monitor deviations, complaints, and claims, ensuring timely reporting and follow-up via CAPA procedures. You will maintain customer master data, pricing, trade compliance records, and business partner information in close collaboration with master data specialists. A key part of your role will be managing customer demand, balancing supply chain principles, and ensuring minimal disruption to planning and logistics. Who we're looking for The ideal candidate has a degree in Industrial Engineering, Business Operations, or a related field, with 3-5 years of experience in customer service within the Biotech or Pharma industry. Strong communication skills, a service-driven mindset, and the ability to build and maintain relationships are essential. You should be detail-oriented, able to work under pressure, and skilled in problem-solving within complex supply chain environments. Company profile Sanofi is a global biopharmaceutical company focused on human health. They prevent disease through vaccines and provide innovative treatments to fight pain and relieve suffering. They help people dealing with rare diseases as well as millions of people with long-term, chronic conditions. In more than 100 countries, including the Netherlands! Their activities in the Netherlands consist of development, registration, sales and distribution of medicines. They also offer resources for diagnosing, services and innovative care concepts. Additional vacancy information Reference:A Contract:Temporary contract with CLS Services Education:WO/MSc. HBO/BSc. Employment terms:Position for at least 6 months, extension 3-6 months. Salary: 45500 Days of leave: 29 See Publication date:13-11-2025Location:Contactperson:René Kemps (0)
CLS Services is a leading professional recruitment agency, specialised in the recruitment and secondment of people with a background in chemistry & life sciences. 
