Quantum Customer Success Engineer

About Us

QuantWare is the world's leading manufacturer of superconducting quantum hardware. As a hyper-growth scale-up with a global customer base, our mission is to accelerate the advent of the quantum computer. We push the boundaries of what's possible in our field. We work on making the world's largest quantum processors as fast as possible.

At QuantWare, we're not just producing quantum hardware for the hyperscalers of tomorrow; we're working on technology that will change the world. To make that ambition a reality, we need exceptional people who drive real impact. That's where you come in.

As a Customer Success Engineer , you will support our customers to be successful with QuantWare's products; helping customers understand, evaluate, and integrate QuantWare's products into their systems. You will get to work with both technical and commercial experts and play a key role in driving the broad adoption of QuantWare's quantum hardware.

What You'll Be Doing

In this role, you'll combine deep technical understanding with strong communication skills to enable the success of our customers. You will:

• Serve as the primary technical liaison between customers and the internal engineering, and product teams.
• Support customers throughout the full lifecycle - from onboarding and system setup to calibration, operation, and performance optimization of quantum processors.
• Translate customer requirements into actionable feedback for product and engineering teams to improve hardware, documentation and training materials.
• Develop and maintain technical training materials, best-practices guides to enable customers to effectively use the company's quantum technology.
• Troubleshoot hardware, and integration issues, coordinating with R&D to ensure rapid resolution and continuous improvement.
• Gather and communicate customer insights to influence roadmap and product development priorities.
• Represent the company at conferences, customer meetings, and partner collaborations.

Your profile

We're Looking For Someone Who Combines Quantum Know-how With a Practical, Customer-focused Mindset, Eager To Deepen Understanding Of Quantum Technology And Stay On Top Of Developments In The Field That Combines

• At minimum a MSc in Physics, Electrical Engineering, with a focus on experimental quantum computing or cQED (strong preference for superconducting quantum computing).
• Solid understanding of quantum hardware (e.g., superconducting qubits, cryogenics, microwave engineering) with an experimental quantum background, very preferably superconducting.
• Excellent communication skills, able to explain complex concepts clearly to both technical and non-technical audiences.
• Experience in a customer-facing or technical support role is a plus.
• Comfortable working in a fast-paced, multidisciplinary environment.
• Eager to deepen technical understanding of quantum hardware.

What We Offer

At QuantWare, you'll be part of a high-performing team of world-class experts in an ambitious, fast-moving environment. From day one, you'll have the trust, tools, and support to do your best work. Here's what you can expect:

Competitive salary - A competitive monthly salary, plus an 8% annual holiday bonus paid out each May

Pension that's built to last - A future-proof pension plan that includes partner and dependent coverage. QuantWare covers 63% of the premium

Flexibility built on trust - We focus on outcomes, not hours. You're trusted to manage your time and energy responsibly, in a hybrid setup with an open vacation policy, because with freedom comes ownership

Relocation support - If you're moving to the Netherlands, we'll make the transition seamless. We cover visa support, temporary housing in most cases, and help securing the 30% tax benefit for eligible candidates.

Personal growth - We invest in your L&D, with a budget available to each team member, dependent on their individual ambitions, development needs, and performance

A focus on well-being - We support your physical and mental energy through wellness initiatives that help you recharge and stay sharp

A connected team - We make space to celebrate wins together, with team events, offsites, and spontaneous moments that bring us closer

Financial clarity - Through our partnership with Equip, you'll get tools and expert guidance to help you understand and optimise your total compensation

Diversity & Inclusion at QuantWare

At QuantWare, we're committed to building a diverse and inclusive team where everyone feels respected, valued, and empowered to contribute. We believe that varied perspectives drive better decisions, foster innovation, and strengthen our work.

If you're excited about this opportunity but don't meet every single requirement, we still encourage you to apply. You might bring a unique perspective or skill set that makes you a great fit for our team.

As part of our recruitment process, candidates may be required to undergo pre-employment screening.