SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES

SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES Apply Now Position

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.

Work Hours

Full time position - Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

Delivering an Exceptional Selling Experience

Assist all clients/prospects entering the store, ensuring every interaction is handled professionally and leaves a lasting positive impression.

Keep client information up-to-date in the company's CRM system and execute one-to-one CRM initiatives, according to the received guidelines.

Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying client concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and exceed sales objectives and targets, working towards meeting or exceeding individual sales targets and contributing to overall store KPIs.

Understand and stay updated on all trainings and procedures to provide a flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Client-centric
• Client Relationship Development
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Ability to work in a fast-paced and target-oriented environment
• Tech Savvy, including familiarity with CRM