Senior Business Support Officer

Full time Civic Recruitment Limited United Kingdom

Posted On 27/03/2026

Job Information

City Kettering

Province Northamptonshire

Postal Code NN16

Job Description 12 Month Contract With A local Authority

About the Role

We are seeking a Senior Business Support Officer to provide high-level operational and administrative support across two busy service teams within Adult Social Care: the Assistive Technology Team and the Occupational Therapy Team.

This is an excellent opportunity for a confident, adaptable, and people-focused administrator with supervisory experience to join a highly collaborative environment, working closely with clinical staff, managers, and the public.

You will play a key role in ensuring the smooth running of operational processes, internal communications, and statutory service delivery.

Key Responsibilities

• Oversee the workflow and task management of administrative staff across both teams.
• Provide daily guidance, support, and supervision to the team.
• Work closely with clinical leads and the Therapy Manager on operational priorities, HR matters, and team coordination.
• Support recruitment processes, sickness monitoring, and audits.
• Manage two public-facing inboxes, ensuring timely and professional responses.
• Support audits, file searches, and Subject Access Requests (SARs) in collaboration with the Business Team.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments, and feedback systems.
• Produce a quarterly newsletter by collating relevant service information.
• Use ERP systems, casework systems, and Microsoft Excel to produce accurate reports, statistics, and performance information.
• Cross-reference data through existing reporting systems and support KPI monitoring.
• Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and housing adaptations administration.
• Create process maps and workflows to support continuous improvement initiatives.
• Maintain effective working relationships with Customer Services, the Web Team, and internal stakeholders for referrals and queries.
• Support responses to general enquiries and ensure excellent customer service delivery.
• Assist with digital improvement initiatives.
• Attend joint clinical home visits when required (driver essential).
• Undertake general administrative duties to support the wider service.

Requirements

• Easy-going, approachable, and adaptable, yet able to take a confident approach to supervising a busy admin team.
• Highly organised, with the ability to prioritise a varied workload effectively.
• Skilled in Microsoft Office, data reporting, and learning new systems quickly.
• Comfortable working with clinical and operational teams in a fast-paced environment.
• Proactive, reliable, and committed to providing a high-quality service.
• Experienced in administration within a busy office setting (public sector or social care experience desirable).
• A competent communicator who works well with both the public and professionals.
• Able to attend home visits and travel as required.