Senior Business Analyst

About Optum

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Assist in the development of new products to meet customer requirements and needs
• Assist and support technical teams in the design and deployment of tools and products into the marketplace
• Ensure the delivery of robust, sustainable, and scalable solutions while engaging with IT and business partners
• Work with customers and stakeholders to understand their needs and deliverables; act as a consultant to propose business solutions, products, and services to drive change
• Solve unique and complex problems with broad impact on the business
• Responsible for detailed and continuous business analysis, identifying problems and opportunities, and recommending solutions for the business
• Collaborate with business development and product development managers on roadmap planning, prioritization, business requirements sessions, and other key activities
• Participate in multiple phases of product delivery, including requirements gathering, testing, training, and support
• Evaluate gaps in processes and opportunities for automation
• Capture business requirements and transform them into technical specifications
• Write User Stories
• Define product requirements, specifications, product scope, and timelines
• Design and maintain documentation, system and data flow diagrams, and processes
• Organize and assist in the facilitation of training and business workshops
• Assist in UAT activities
• Support onboarding customers and provisioning users
• Assist Customer Support, Operations, and Services after deployment and go live
• Handle customer relationships and proactively engage to prevent issues
• Support incident management and follow ups with users
• Manage and monitor operations metrics and reporting

Required Qualifications

• Degree Qualified (BA, BS) in a relevant field (IT/Computer sciences, SW development, Operations, Data Analytics, Data Science, Engineering, Economics, Business) or equivalent experience
• Prior working experience in business analysis, including product development and/or product management projects experience
• Demonstrated very good knowledge of Application and SW development/implementation methodologies like Agile and Scrum, or similar
• Demonstrated solid written and verbal communication skills, presentation skills
• Demonstrated high proficiency in technical writing and technical documentation
• Proven experience in creating new products and services, or deploying large scale tech solutions
• Proven experience working in a large multinational company or similar environment
• Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint), SharePoint, and Visio

Preferred Qualifications

• Demonstrated business acumen with a customer facing mindset and/or relevant experience
• Proven experience in pharmacy benefit management, pharmacy, healthcare consultancy or related fields
• Proven ability to operate flexibly in a rapidly changing work environment
• Proven solid analytical, problem solving skills and organizational skills
• Demonstrated knowledge of Project Management methodologies, like PRINCE2
• Demonstrated understanding of IT systems, databases and other related technologies
• Demonstrated understanding of Analytics, Data Science, Databases and Cloud computing
• Proven experience working in a customer success team, customer support operations, technical support, or customer service

What We Offer

• Opportunities for professional development
• Inclusive and supportive team culture
• Key benefits: Private health insurance, wellness programs, matching pension contribution, lunch provided by the company, training opportunities, employee donations matching and more

Eligibility and Legal Notice

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug free workplace.

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