Leave us your email address and we'll send you all the new jobs according to your preferences.
SAP HCM Part time role
Posted 18 hours 49 minutes ago by IT Human Resources
Temporary
Part Time
Other
Berlin, Germany
Job Description
SAP Consultant Onboarding Plan (Must answer a minimum of 5 Tickets per day or more)
We are onboarding part time SAP Experts with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling without AI.
Initial Resource Plan requires
- SAP HCM
- SAP SOLMAN
- SAP FICO
- SAP Success Factors ONB/RC
- SAP Basis
- SAP SD/MM
Key Responsibilities
- Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
- Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA)
- Follow SAP response templates for all communications.
- Re-route unclaimable tickets with a clear reason for re-routing.
- Ensure strict adherence to SLA compliance at all times.
- After responding to a ticket, mark it as waiting on customer action.
- Monitor customer replies closely and respond promptly to avoid SLA breaches.
- Maintain a daily minimum handling of 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
- What is the work time? 15:30 CET to 03:30 CET
- Can candidates work any time? 24/7 (Possible)
IT Human Resources
Related Jobs
Recruitment Consultant / Technical Recruiter
- £30,000 - £36,000 Annual
- Surrey, Esher, United Kingdom, KT100
Recruitment Consultant - Europe Technology
- £30,000 - £35,000 Annual
- London, City, United Kingdom, EC2V 6EE
Cybersecurity Expert Dlp (m/f/x)
- Baden-Württemberg, Oberkochen, Germany, 73447
HGV Driver Class 1 - Limited Company Contractor
- £17.35 - £21 Hourly
- County Durham, Birtley, United Kingdom, DH2 1
Window & Door Fitters
- Somerset, Bristol, United Kingdom, BS483