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SAP HCM Part time role

Posted 16 hours 8 minutes ago by IT Human Resources

Temporary
Part Time
Other
Berlin, Germany
Job Description

SAP Consultant Onboarding Plan (Must answer a minimum of 5 Tickets per day or more)

We are onboarding part time SAP Experts with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling without AI.

Initial Resource Plan requires

  • SAP HCM
  • SAP SOLMAN
  • SAP FICO
  • SAP Success Factors ONB/RC
  • SAP Basis
  • SAP SD/MM

Key Responsibilities

  • Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
  • Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA)
  • Follow SAP response templates for all communications.
  • Re-route unclaimable tickets with a clear reason for re-routing.
  • Ensure strict adherence to SLA compliance at all times.
  • After responding to a ticket, mark it as waiting on customer action.
  • Monitor customer replies closely and respond promptly to avoid SLA breaches.
  • Maintain a daily minimum handling of 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
  • What is the work time? 15:30 CET to 03:30 CET
  • Can candidates work any time? 24/7 (Possible)
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