SAP HCM Part time role

SAP Consultant Onboarding Plan (Must answer a minimum of 5 Tickets per day or more)

We are onboarding part time SAP Experts with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling without AI.

Initial Resource Plan requires

• SAP HCM
• SAP SOLMAN
• SAP FICO
• SAP Success Factors ONB/RC
• SAP Basis
• SAP SD/MM

Key Responsibilities

• Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
• Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA)
• Follow SAP response templates for all communications.
• Re-route unclaimable tickets with a clear reason for re-routing.
• Ensure strict adherence to SLA compliance at all times.
• After responding to a ticket, mark it as waiting on customer action.
• Monitor customer replies closely and respond promptly to avoid SLA breaches.
• Maintain a daily minimum handling of 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
• What is the work time? 15:30 CET to 03:30 CET
• Can candidates work any time? 24/7 (Possible)