SAP HCM Part time role
Posted 16 hours 3 minutes ago by IT Human Resources
Temporary
Part Time
Other
Berlin, Germany
Job Description
SAP Consultant Onboarding Plan (Must answer a minimum of 5 Tickets per day or more)
We are onboarding part time SAP Experts with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling without AI.
Initial Resource Plan requires
- SAP HCM
- SAP SOLMAN
- SAP FICO
- SAP Success Factors ONB/RC
- SAP Basis
- SAP SD/MM
Key Responsibilities
- Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
- Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA)
- Follow SAP response templates for all communications.
- Re-route unclaimable tickets with a clear reason for re-routing.
- Ensure strict adherence to SLA compliance at all times.
- After responding to a ticket, mark it as waiting on customer action.
- Monitor customer replies closely and respond promptly to avoid SLA breaches.
- Maintain a daily minimum handling of 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
- What is the work time? 15:30 CET to 03:30 CET
- Can candidates work any time? 24/7 (Possible)