Leave us your email address and we'll send you all the new jobs according to your preferences.
Salesforce Service Cloud Expert
Posted 4 hours 26 minutes ago by Red - The Global SAP Solutions Provider
Job Title: Salesforce Service Cloud Specialist
Location: Geneva, Switzerland
Employment Type: Contract - 1.0 FTE (Initial 6 Month Contract)
About the Role
RED are seeking an experienced and highly engaged Salesforce Service Cloud Specialist to join our clients team based in Geneva, This is a pivotal role for a hands-on expert who will act as a trusted advisor and central point of reference for all things Service Cloud.
This position goes beyond technical expertise - we're looking for someone collaborative and approachable, with a strong "business first" mindset. You'll work closely with stakeholders, listen actively, ask insightful questions, and contribute ideas to ensure Service Cloud delivers maximum value across the organisation.
Key Responsibilities:
Service Cloud Expertise
- Act as the go-to expert for Level 2 and Level 3 support across the Service Cloud platform.
- Maintain, troubleshoot, and optimize Service Cloud features and integrations.
- Stay current with best practices and new capabilities, recommending improvements that benefit the business.
Proactive Stakeholder Engagement
- Participate actively in meetings and discussions - no "headphones in the corner" mentality.
- Build trust across departments by understanding their needs and anticipating issues.
- Identify areas for improvement and share actionable suggestions to enhance Service Cloud usage.
Collaboration & Solution Design
- Translate business needs into effective Service Cloud solutions.
- Contribute to backlog prioritisation and help shape the Service Cloud road map.
- Ensure Service Cloud drives better service delivery, operational efficiency, and user satisfaction.
Must-Have Skills & Attributes
- Proven, hands-on experience with Salesforce Service Cloud.
- Excellent communication and interpersonal skills in both French and English.
- A proactive, collaborative mindset with a natural ability to engage with stakeholders.
- Strong presence and approachability within the organisation.
- Solid problem-solving skills with a customer-centric approach.
- Self-starter with the ability to balance technical depth and business insight.
If you are available for a new project now, please apply with an updated CV, and I will be in contact to discuss in more detail!
