Salesforce Service Cloud Expert

Posted 7 hours 48 minutes ago by Red - The Global SAP Solutions Provider

Contract
Not Specified
Other
Genève, Switzerland
Job Description

Job Title: Salesforce Service Cloud Specialist

Location: Geneva, Switzerland

Employment Type: Contract - 1.0 FTE (Initial 6 Month Contract)

About the Role

RED are seeking an experienced and highly engaged Salesforce Service Cloud Specialist to join our clients team based in Geneva, This is a pivotal role for a hands-on expert who will act as a trusted advisor and central point of reference for all things Service Cloud.

This position goes beyond technical expertise - we're looking for someone collaborative and approachable, with a strong "business first" mindset. You'll work closely with stakeholders, listen actively, ask insightful questions, and contribute ideas to ensure Service Cloud delivers maximum value across the organisation.

Key Responsibilities:

Service Cloud Expertise

  • Act as the go-to expert for Level 2 and Level 3 support across the Service Cloud platform.
  • Maintain, troubleshoot, and optimize Service Cloud features and integrations.
  • Stay current with best practices and new capabilities, recommending improvements that benefit the business.

Proactive Stakeholder Engagement

  • Participate actively in meetings and discussions - no "headphones in the corner" mentality.
  • Build trust across departments by understanding their needs and anticipating issues.
  • Identify areas for improvement and share actionable suggestions to enhance Service Cloud usage.

Collaboration & Solution Design

  • Translate business needs into effective Service Cloud solutions.
  • Contribute to backlog prioritisation and help shape the Service Cloud road map.
  • Ensure Service Cloud drives better service delivery, operational efficiency, and user satisfaction.

Must-Have Skills & Attributes

  • Proven, hands-on experience with Salesforce Service Cloud.
  • Excellent communication and interpersonal skills in both French and English.
  • A proactive, collaborative mindset with a natural ability to engage with stakeholders.
  • Strong presence and approachability within the organisation.
  • Solid problem-solving skills with a customer-centric approach.
  • Self-starter with the ability to balance technical depth and business insight.

If you are available for a new project now, please apply with an updated CV, and I will be in contact to discuss in more detail!