Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time

Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time

Location:
Unit 36 Leger Business Park, Churchill Rd, Doncaster, South Yorkshire, DN1 2TF.

Job Description:

Sales Customer Service Advisor (Joinery & Carpentry Specialist)

Pay:£27,500.00-£30,000.00 per year

About FIXIMER LTD:
FIXIMER LTD is a premier oak joinery store committed to delivering high-quality woodworking products and exceptional craftsmanship. Specializing in joinery solutions, our team values integrity, precision, and innovation. We foster a collaborative and supportive work environment where employees can grow and excel in their careers.

About the Role

We're looking for a confident, customer focused Sales Customer Service Advisor with practical knowledge of joinery or carpentry to join our team. This is a fantastic opportunity for someone who enjoys helping customers, understands timber and construction products, and thrives in a fast paced retail or trade environment.

What You'll Do

• Provide outstanding customer service across in store, online, and telephone enquiries
• Support customers with technical advice on joinery, carpentry materials, tools, and installation requirements
• Recommend suitable products based on customer needs, measurements, and project specifications
• Explain product features, benefits, and applications clearly and confidently
• Assist customers in locating items and guide them through the full purchasing and payment process
• Handle complaints and resolve issues professionally and efficiently
• Process quotes and sales accurately while maintaining high service standards
• Work with sales leads to convert enquiries into successful purchases
• Build strong customer relationships that encourage repeat business and loyalty with trade and end user customers.

What You'll Bring

• Practical experience or strong technical understanding of joinery/carpentry
• Excellent communication and customer service skills
• Confidence in explaining technical information in a clear, friendly way
• Ability to problem solve and support customers with project specific queries
• A proactive, positive attitude and willingness to learn
• Experience in retail, trade counters, or customer service

Why Join Us

• Supportive team environment
• A role where your hands on trade knowledge is genuinely valued
• Career progression within a growing business