Russian-Speaking Customer Support Specialist for social media

• Location: onsite in Lisbon, Portugal
• Employment Type: Full-time
• Schedule: Rotational shifts, Monday-Sunday

About the role:

We are currently looking for Russian-speaking Customer Support Specialists to join an international team supporting business clients using modern digital advertising solutions.

This is an excellent opportunity for candidates interested in technology, online platforms, and customer experience, who want to build an international career in Portugal.

You will support business users who advertise online, helping them solve technical questions, improve their campaigns, and better understand available tools. The role offers a dynamic, fast-paced environment with strong training and career development opportunities.

Your responsibilities:

• Provide support to business customers via chat, email, and phone
• Assist clients with questions related to online advertising tools and campaign performance
• Troubleshoot technical issues and guide users through platform features
• Deliver both pre-sales and post-sales support
• Identify recurring issues and share feedback to improve processes
• Maintain a high level of customer satisfaction through professional communication

Requirements:

• Fluent Russian language (spoken and written) - C2 level
• Good level of English language (minimum B2 level)
• Interest in technology, online platforms, or digital marketing
• Ability to work in rotational shifts
• Valid work permit for Portugal (mandatory)
• Previous customer service experience is an advantage but not required

Working schedule:

• Full-time position (40 hours per week)
• Rotational shifts from Monday to Sunday
• Working hours scheduled between 07:00 and 00:00

Salary and benefits:

• Base monthly salary: €1237 gross without accommodation, or €1050 gross with company-provided accommodation
• Monthly meal allowance
• Holiday and Christmas bonuses
• Private health insurance from day one
• Paid training period
• Long-term career opportunities within an international environment

RELOCATION PACKAGE:

• Airport pick-up and administrative assistance with your registration in Portugal;
• Refund of the flight expenses after 9 months after the 1st day of hiring;
• Accommodation in the city - discounted from the salary
• Integration activities: Portuguese lessons, sports and other opportunities for integration

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process-providing details on the role, salary, and conditions-offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.