Customer Service Advisor

Are you passionate about delivering exceptional customer service?
Do you enjoy working in a people-focused environment where no two days are the same?

Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for aCustomer Service Advisorto join their friendly and collaborative team.

This is a fantastic opportunity to play a key role in delivering first-class support to customers across a range of channels, including email, web chat, post, and telephone.

DAY TO DAY

• Acting as the first point of contact for customer queries across a range of channels
• Supporting customers with setting up and managing their accounts
• Handling a variety of customer requests and processing transactions accurately
• Promoting and assisting with the use of online services and digital tools
• Taking ownership of customer queries and providing excellent service at all times
• Ensuring company policies and compliance standards are followed
• Collaborating with colleagues across different teams and providing support when needed
• Getting involved in initiatives to improve customer experience and retention

WHAT WE'D LOVE TO SEE

• Strong communication skills, both verbal and written
• A genuine passion for providing excellent customer service
• Strong problem-solving abilities, with a proactive and empathetic approach
• Ability to work effectively in a team, as well as independently when required
• Good IT skills, including Microsoft Office
• Strong organisational and time management skills

WHAT'S IN IT FOR YOU

• Central Bath location with hybrid working opportunities (minimum 3 days office-based)
• 27 days holiday plus bank holidays
• Your birthday off, plus 2 additional volunteering days each year
• Generous pension scheme and life insurance (x4 salary)
• Healthcare benefits after a qualifying period
• Annual bonus scheme based on both company and individual performance
• Employee discounts portal plus regular team social events
• Supportive and inclusive culture with active colleague forums and wellbeing initiatives

Please apply today to be considered for this role!