Roster Clerk - FTC 6 Months

This is for a 6 month Fixed Term Contract. Great journeys start with great people.

Key Responsibilities

• Weekly and Daily Rostering: Creating and maintaining accurate rosters that align with operational needs and comply with the Working Time Directive.
• Overtime Management: Ensuring all overtime is properly recorded and adheres to rostering principles.
• Timesheet Compilation: Producing accurate timesheets via the rostering system and preparing them for payroll and agency authorisation.
• Annual Leave Coordination: Managing leave allocations and maintaining up-to-date records.
• Route and Skill Knowledge Tracking: Monitoring refresher requirements and ensuring staff maintain multi-skilled route knowledge, including diversionary routes.
• Rest Day Work Equalisation: Allocating rest day work fairly and in line with local agreements, supported by accurate record-keeping.
• Administrative Support: Performing general clerical tasks and assisting the line manager with administrative duties.
• Team Collaboration: Working independently or as part of a team to meet deadlines, while maintaining effective two way communication with colleagues and other departments.
• Confidentiality and Accuracy: Ensuring all resource systems are kept accurate and confidential information is handled appropriately.

Qualifications

• Team Collaboration: A genuine team player with the ability to build constructive and proactive working relationships.
• Stakeholder Engagement: Skilled in building and maintaining effective relationships with a wide range of stakeholders across the business, ensuring alignment and collaboration.
• Numeracy & Analytical Thinking: Comfortable working with numbers and data, with strong analytical skills to support decision making.
• Rostering Expertise: Familiarity with rostering systems and a solid understanding of rostering principles and employment conditions for Customer Experience staff.
• Resilience Under Pressure: Able to stay focused and effective in challenging situations while keeping business needs front and centre.
• Influencing Skills: A confident relationship builder who can influence others using clear, rational communication.
• Communication: Strong verbal and written communication skills to ensure clarity and consistency across teams.
• Attention to Detail: A meticulous approach to work, ensuring accuracy in all aspects of rostering and record keeping.
• Organisation & Time Management: Highly organised with the ability to manage time effectively and prioritise tasks in a dynamic environment.
• Flexibility: Willingness to adapt to the needs of the business, including occasional weekend work.

Benefits

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

Equal Opportunity Statement

We welcome applications from all candidates, irrespective of gender, pregnancy, disability, religious or belief, age, nationality, sexual orientation, or marital status. We are committed to a diverse and inclusive workforce. If you require adjustments or assistance during the recruitment process, please let us know.