Risk & Fraud Investigations Specialist

The Role

PE Global is recruiting for a Risk and Fraud Investigation Specialist for our US multinational accommodation services client based in Dublin, Ireland. 11 month contract - remote role.

Job Responsibilities

• Maintain subject matter expertise of User Knowledge Operations to successfully complete core work and escalations.
• Educate users on how to maintain security and safety while using the system responsibly.
• Investigate complex situations and potential brand risks surfaced in high volume queues.
• Work with the operational lead to support cross functional groups in developing and enhancing internal policies and tools such as increasing automation, updating policies, and fixing product loopholes.
• Understand our risk systems and investigate account patterns.
• Identify and elevate trends and product vulnerabilities to stakeholders.
• Maintain high levels of confidentiality while performing investigations.
• Comprehensively document investigations.
• Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations.
• Work with external product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
• Demonstrate great judgment and be open to sharing your knowledge with others.

Education and Experience

• 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
• Familiarity with the Google suite: Mail, Docs, Sheets, Slides and Mac OS.
• Experience with customer ticketing systems.
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
• Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities. Self motivated and detail oriented, with a focus on solutions and outcomes.
• Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever evolving fraudulent behaviors.
• Desire to work in a fast paced and rapidly changing environment.
• Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time sensitive situations, prioritize and respond to user and cross functional team needs.
• Ability to remove personal bias to focus on fact based investigations and remain impartial in sensitive situations involving users.
• Ability to analyze data for patterns and draw conclusions and suggestions. SQL, JSON, or equivalent experience with other coding languages is a plus. Fluency in another language is a plus.
• Must be available for a regular schedule of 5 days' work per week (40 hours), which may include weekend days and public holidays.
• Shifts may include evening or early morning hours.