Revenue Protection Assistant

Revenue Protection Assistant

Location: Greater Belfast Area (Own transport or access to public transport is essential)
Duration: Temporary (6-8 Weeks Initially, Ongoing Potential)
Salary: £25,000 - £30,000 DOE (£12.82 - £15.38 per hour)
Hours: 37.5 hours per week (Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 3.45pm)
Hybrid Working: Up to 2 days per week from home following successful completion of training

Join a Leading Utilities Company

Apple Recruitment is delighted to be recruiting a Revenue Protection Assistant on behalf of a leading utilities company based in the Greater Belfast Area.

This is an excellent opportunity for an organised and customer-focused individual to join the Billing Team on a temporary basis, initially covering a period of sick leave, with the possibility of extension. The successful candidate will support revenue protection activities, customer billing accuracy, debt recovery processes, and customer account management.

Working closely with the Revenue Protection Lead, you will play an important role in identifying situations where revenue may be at risk, ensuring customers are accurately billed for the services they have consumed, and supporting wider revenue assurance activities.

Key Responsibilities

• Deliver excellent customer service and resolve customer queries and complaints.
• Support debt recovery and credit management activities.
• Contact customers regarding payment plans and revenue protection matters.
• Analyse consumption data to determine refunds and back charges.
• Process customer refunds, site work requests, and sundry invoices.
• Liaise with internal teams regarding account and billing enquiries.
• Support revenue protection procedures and continuous improvement initiatives.
• Assist with additional billing and revenue protection duties as required.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent), including English and Maths.
• Previous experience handling customer queries.
• Strong communication and interpersonal skills.
• Ability to process high volumes of information accurately.
• Ability to work effectively in a busy environment.
• Self-motivated with the ability to work independently.

Desirable Criteria

• Experience in a customer-facing financial environment.
• Previous experience working within the utilities sector.

Benefits

• £25,000 - £30,000 DOE
• 37.5 days annual leave (pro rata)
• Hybrid working available after training
• Early finish every Friday
• Opportunity for extension beyond the initial contract
• Valuable experience within a respected utilities organisation

Interested?
If you are an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we would love to hear from you.

To apply, please send your CV to .

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.