Problem Manager

We have excellent contract job opportunity for Problem Manager role Remote

Purpose

Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions.

A person should hold active SC clearance.

Contract - 4 to 6 months

Location - Remote

Pay - attractive pay (inside IR35)

Key Responsibilities

• Own the Problem Management process and governance.
• Lead Root Cause Analysis (RCA) investigations.
• Coordinate technical teams to identify underlying causes.
• Create and manage Problem Records.
• Identify Known Errors and Workarounds.
• Track corrective and preventative actions through to completion.
• Monitor incident trends and recurring service issues.
• Drive continual service improvement initiatives.
• Ensure lessons learned are captured and shared.
• Provide RCA reports to customers, leadership, and service teams.

Coverage

• Root Cause Analysis (RCA)
• Known Error Management
• Trend Analysis
• Preventative Action Planning
• Service Improvement
• Post Incident Review (PIR)
• Lessons Learned
• Key Deliverables
• Root Cause Analysis Report
• Problem Record
• Known Error Record
• Corrective Action Plan
• Preventative Improvement Plan
• Post Incident Review Outcomes

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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