Retentions Advisor

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This a hybrid role with a mix of 2 days from home and 3 days in the office based in Dublin's City Centre.

What Part Will You Play?

• Drives loyalty and customer growth
• Upsell & cross-sell services and products to existing customers
• Responsible for contacting customers via phone and email in order to reduce company churn through proactive and reactive retention processes.
• Negotiates and executes contract renewals and price plan migrations to maximize customer lifetime value
• Responds to customer requests for information and assists customers who are in distress or unhappy through a range of options including issue ownership and resolution, service improvements and pricing reviews.
• Manages customer relationships and expectations during the retention process.
• Maintains existing customer records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM).
• Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Additional ad hoc duties when required

Desired Skills and Experience

• Minimum 1 years previous Sales or Retention experience
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
• Soft Skills - Proficient in Microsoft office, specifically excel & lead management and call logging accuracy
• Communication - Active Listening and Persuasion: Ability to identify underlying pain points and tailor solutions to win back at risk customers

Benefits

• Competitive base salary + uncapped Commission
• Hybrid Role with modern office based in Dublin City centre
• Private health care with VHI
• Pension
• Company stock purchase options
• Bike to work scheme