Retail Team Leader

Job Overview

Bureau Manager - Asda Travel Money. Location: Accrington. Hours: 37.5 per week. Salary: £28,275 per annum. Contract: MAT. Leave cover for 12 months. Full Time. A job where you can grow, lead, and make a real difference. At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.

Responsibilities

• Lead, support and champion your team to deliver excellence every day.
• Work towards KPIs and deliver on targets.
• Review data to drive performance and continuous improvement, celebrating success.
• Ensure the bureau consistently meets compliance metrics, passes internal audits and operates to the business standard operating procedures.
• Work in a fast paced environment delivering customer service, processing foreign exchange transactions and online orders accurately so customers leave happy.
• Put training into action, offering expert advice on our products and services.
• Follow company processes and pay attention to detail to keep everything on track.

Qualifications

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence.
• Strong retail based background with a passion for great customer service and a positive can do attitude.

Benefits

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental and financial wellness.
• Bravo Benefits: discounts across retail, travel and lifestyle.
• Flexible shifts: variety of shift patterns to suit different lifestyles; voluntary overtime often available during busy seasons.
• 25 days holiday plus bank holidays (pro rated).
• Monthly bonus: earn extra when you hit your targets.
• Pension plan with Scottish Widows.
• Career development: access to training, learning pathways and internal opportunities.

Application Process

• Application review by Talent Acquisition or Area Manager.
• Online interview, including a short currency conversion exercise.
• Bureau visit to meet the Area Manager and see the bureau in action.
• Offer and pre employment checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.