RETAIL OPERATIONS MANAGER

About

The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds in excess of 100km/h (60mph). Founded in 2018, SailGP is one of the world's fastest-growing sports and entertainment properties, now in its sixth season. SailGP also races for a better future, championing a world powered by nature. Underpinning the organization's purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity. SailGP is a global organisation with defined values that shape the culture of its team - Deliver Quality and Consistency; Evolve with Focus; Make it Count; Stand Together and Strike a Balance.

Summary

This is an exciting opportunity for an ambitious and operationally savvy events professional to join our Retail & Licensing team. This role will report directly to the Head of Licensing & Retail and will work to help manage the day-to-day relationships with licensed partners in multiple markets and assist with all retail operational activity at events. This role will be a key member within the broader Commercial team and will be required to work closely with the other functions of the business to drive excellence.

Key Responsibilities

• Identifying key retail locations and footprints at all SailGP events, including the Race Village and Hospitality areas
• Project manage the store build, design, and aesthetic - considering wayfinding, ingress and egress, traffic flow, customer journey, and product hierarchy
• Oversee management of stock deliveries and inventory from event to event for stock management, shipping and invoicing purposes
• Assist the Head of Licensing & Retail with post event reports to the business, identifying learnings and opportunitiesfor future retail operations throughout the season
• Responsible for operational critical paths to ensure timelines, budgets, resources, and deliverables are met and presented to the Head of Retail & Licensing ahead of each event
• Work closely with SailGP's Retail Partner who co owner the retail operations providing staff, merchandise, and POS for each venue
• Manage premium product fulfilment for internal stakeholders and League partners throughout the season
• Assist with the account management of League and Team suppliers
• Manage the uniform budget and allocation per season, coordinating with each department across the business to ensure their staff needs and requirements are met

Key Expectations

• Advocates SailGP Values and contributes to a positive culture
• Inclusive manager, welcoming different perspectives and empowering others through direct management, project or operational teams
• Operate with a financially responsible mindset
• Consider how each team action contributes to Better Sport, Better Planet
• Proposes innovative strategies and solutions to complex challenges, articulating them succinctly and persuasively
• Recognises the importance of emotional intelligence in people interactions and fostering positive working environments, exercising this in their day to day
• Provides guidance and opportunities to support the growth of those at Level 1 and 2
• Receptive to feedback utilising this to develop themselves and SailGP

About You

• Self-motivated, exceptional interpersonal and communication skills with the ability to adapt and problem solve in changeable environments
• Strong organizer who can manage multiple projects (and associated stakeholders) simultaneously
• Strong understanding of end-to-end event retail delivery - specifically in global events
• Excellent verbal and written communication - fluent in English (other language skills particularly Spanish or French would be advantageous)
• International events experience with a demonstrable ability to understand and adapt to regional and cultural requirements
• Intuitive feel for the SailGP product, brand, and mission
• Entrepreneurial spirit who can initiate projects and implement changes

Location: London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office.

SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.