Retail Operations Assistant Manager - Travel Retail

About the role

The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe, working closely with the Retail, Education, Store Design & Visual Merchandising, Supply chain teams and external vendor partners. A fast paced and exciting role, ensuring all elements of our store environment projects are executed across our existing and expanding estate across the regions.

Responsibilities

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective processes.
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retail teams and regions.
• Identify opportunities for operational excellence and drive new ways of working with a focus on data informed, profit focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval.
• Ensure goods not for resale are forecasted accurately and ordered effectively including tools, stationery, paperwork, testers and hygiene.
• Be the go to expert for all store related issues and technology systems.
• Pilot and launch a counter to office communications system for streamlined reporting and resolution of on counter issues and strong visibility from Magic Office of counter presentation.
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
• Ensure store & VM maintenance reported issues are resolved to a high standard, timely manner and within budget.
• Manage all maintenance tickets from submission to completion, communicating with suppliers and stakeholders.
• Raise POs for all completed works and resolve payment issues.
• Work closely with VM team to ensure counters are displayed to a high standard and complete necessary update orders and tasks.
• Track and monitor spend vs budget and assist in creation of budget for Retail Operations OPEX spend allocated to your region.
• Support opening of new and existing counter refits and lead retail projects, maintaining project plans to ensure successful launch.

About you

• Operations experience within the beauty/fashion industry.
• Highly organised and able to prioritise workload effectively while maintaining exceptional attention to detail.
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers.
• Confident with budget management and daily financial tasks.
• A reactive and flexible attitude towards tasks.
• Able to flourish in an autonomous environment.
• Excellent skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Must be open to travel across Europe.

Benefits

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone.
• Hybrid model with flexibility to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work on our allocated dog friendly days and spaces.
• Generous product discount and gifting.

We celebrate and support people with diverse backgrounds, cultures, voices, beliefs and perspectives, inviting all to apply if they can demonstrate the required skills.