Resident Advisor

Resident Advisor
Location: Belfast BT1
Hours: Monday to Friday 9.00am to 5.30pm 37.5 hours per week
Contract: Temporary ongoing starting ASAP
Pay Rate: £12.71 per hour
About the Role
We are looking for a friendly, approachable, and proactive Resident Advisor to join our student accommodation team. This is a people-focused role at the heart of the residence, supporting students and helping create a safe, welcoming, and inclusive environment.
Key Responsibilities

• Meeting and greeting students, visitors, and contractors in a professional and warm manner
• Acting as the first point of contact for accommodation-related queries
• Supporting students with any issues relating to their accommodation
• Providing guidance on residence policies and procedures
• Covering reception duties, including answering calls and emails
• Logging maintenance requests and liaising with relevant teams
• Assisting during student arrivals, departures, and key collection
• Supporting wellbeing initiatives and community-building activities

What We're Looking For

• Excellent communication and interpersonal skills
• Calm and confident approach to problem-solving
• Strong organisational skills and attention to detail
• Ability to handle sensitive situations with discretion
• Good IT skills (email, booking systems, Microsoft Office)
• Previous experience in customer service or student accommodation is advantageous

If you are enthusiastic about supporting students and enjoy working in a fast-paced, people-centred environment, we would love to hear from you.