Repairs & Maintenance Manager

London (Hybrid: 3 days office / 2 days remote)
£55,000 - £65,000 + excellent benefits
Reactive Repairs Void Turnaround Contractor Performance

Are you a hands-on Repairs & Maintenance Manager who thrives on improving processes, reducing turnaround times, and delivering a better experience for residents and contractors alike?

This is your opportunity to join a fast-growing, private equity-backed residential investment business that's redefining how rented homes are maintained in the UK. With a growing national portfolio and a commitment to quality, they're building a scalable model for modern, energy-efficient homes - and they need a Repairs and Maintenance Manager to help shape and lead that journey.

What you'll be doing as Repairs & Maintenance Manager:

As the new Repairs and Maintenance Manager, you'll take full ownership of responsive maintenance and void property turnaround; driving performance, improving systems, and working cross-functionally to reduce downtime.

• Manage and streamline the voids turnaround process to reduce costs and improve readiness
• Oversee all responsive repairs and maintenance issues via external partners
• Lead and refine the contractor retainer model, ensuring delivery, value, and accountability
• Monitor, track, and improve KPIs and service levels across the repairs and maintenance function
• Work closely with Capital Programmes, Lettings, and Asset teams to ensure smooth transitions and fast occupancy
• Help shape future systems and tech platforms for repairs

What we're looking for in a Repairs & Maintenance Manager:

We're seeking a Repairs and Maintenance Manager who is results-focused, detail-driven, and experienced in residential property operations.

• 5-7 years' experience as a Repairs and Maintenance Manager or similar in housing associations, PRS, BTR or managing agents
• Experience improving void turnaround and contractor delivery
• Strong understanding of repairs workflows, compliance requirements
• Able to interpret Section 20 notices and assess value for money
• Calm under pressure, analytical by nature, and proactive in finding fixes that work

Why this Repairs & Maintenance Manager role stands out:

This is a brand-new role, giving you the chance to build and own the function from day one. You'll work directly with senior leadership, influence process and tech decisions, and genuinely shape how the business maintains and improves its homes.

The business offers:

• Share options
• 25 days holiday + bank holidays
• Hybrid working (3 days in office / 2 remote)
• Modern office in central London
• Strong, mission-led culture focused on quality, agility, and impact

If you're a Repairs & Maintenance Manager who wants more ownership, more visibility, and more impact - this is a rare opportunity to step into a role where you can make a difference from day one.