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Remote Customer Support Team Lead - Data-Driven Coach
Posted 5 hours 36 minutes ago by Clipboard
Permanent
Full Time
Customer Service Jobs
London, United Kingdom
Job Description
Clipboard is seeking a Worker Operations Team Lead to coach a 200+ member support team and drive exceptional customer outcomes. You'll work hands-on to coach agents, deliver feedback, and become a product expert on our tools such as Zendesk, Metabase and Amazon Connect.
You will monitor quality, productivity and attendance, provide regular coaching, manage escalations, ensure schedule adherence, and foster a culture of learning and development.
Clipboard
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