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Regional Client Planning and Support Specialist
Posted 5 days 2 hours ago by Jobtailor
Permanent
Full Time
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Responsibilities 
- Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
- Managing suspensions, deregistration, and account status updates
- Issuing certifications
- Conducting pre-audit contact and confirmation
- Managing client non-conformance issues
- Administering pre- and post-audit activities
- Effectively manage client requirements in line with business needs
- Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
- Contribute to and develop internal peer-to-peer training within the department
- Act as the first responder to client issues and complaints, working with relevant departments to resolve them
- Maintain a customer-centric, right-first-time approach to all activities and communications
- Proactively working with customers to provide a tailored and unique experience
- Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
- Attendance and presentation of KPI's in the regional field meetings
- Perform any other duties as assigned by management
- Experience working in a customer support role
- Strong communication skills
- Ability to organise and multitask
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
- Ability to work under pressure and to tight deadlines
Jobtailor
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