Regional Client Planning and Support Specialist

Job Description

Responsibilities

• Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
• Managing suspensions, deregistration, and account status updates
• Issuing certifications
• Conducting pre-audit contact and confirmation
• Managing client non-conformance issues
• Administering pre- and post-audit activities
• Effectively manage client requirements in line with business needs
• Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
• Contribute to and develop internal peer-to-peer training within the department
• Act as the first responder to client issues and complaints, working with relevant departments to resolve them
• Maintain a customer-centric, right-first-time approach to all activities and communications
• Proactively working with customers to provide a tailored and unique experience
• Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
• Attendance and presentation of KPI's in the regional field meetings
• Perform any other duties as assigned by management

Qualifications

• Experience working in a customer support role
• Strong communication skills
• Ability to organise and multitask
• Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
• Ability to work under pressure and to tight deadlines