Regent Garage Volkswagen Criccieth Service Advisor Apprenticeship

Regent Garage Volkswagen Criccieth Service Advisor Apprenticeship

Pay: Salary not specified

Contract Type: Full time

Hours: Full time

Disability Confident: No

About this job

Programme name Customer Service Framework (Level 2) Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full time employment at one of our retailers.

Job Description

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary.

Responsibilities

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: Assisting with the sale of accessories and service plans.

Qualifications

• GCSE grades 9 4 (A C) or equivalent in English, Maths and one other subject.
• In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A C or above in English, Maths and either a Science or Technical subject. Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals Key Skills Level 2, NVQs Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).
• We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities

• Outgoing, confident, and approachable problem solver who can deliver excellent customer service.
• Enthusiasm and willingness to learn.
• Teamwork.
• Strong communication.
• Customer Service orientation.

EEO Statement

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.