Reception Manager - Hospitality & Leisure

Sector: Hospitality & Leisure

Title of role: Reception Manager

Reporting to: Resort Management Team

Direct reports: Reception Team

Salary on offer: Competitive, dependent on experience

Location / Office address: Ilfracombe, North Devon

WFH / Office / Remote: On site

Working hours: Full time, rota based including evenings, weekends, bank holidays and school holidays

Start date: As soon as possible

Deadline to apply: 1 August 2026

Interview dates: On a case by case basis

PT / FT: Full time

Scope for permanent role: Permanent role

A large holiday resort in North Devon is seeking an experienced and highly organised Reception Manager to lead its front of house team. This hands on role is central to delivering exceptional guest experiences, overseeing check ins, check outs, reservations, guest enquiries and complaint resolution. The manager will motivate and develop the reception team, manage rotas and performance, ensure high service standards and work closely with all resort departments to keep operations running smoothly. Candidates should have strong leadership skills, hospitality or customer service management experience, excellent communication abilities and confidence working in a fast paced, guest facing environment. This is a full time permanent role with varied hours across the week.