Quote to Cash Specialist

Quote to Cash Specialist Job Description

At SUSE, the Quote to Cash (QtC) Finance Operations Specialist acts as the essential bridge between Sales and Finance. This highly collaborative, fast paced role ensures that revenue generating deals are executed smoothly, accurately, and in strict compliance with company policies.

What You'll Do:

• Deal Facilitation & Pricing Expertise
  • Act as the primary quoting and pricing expert, supporting the Global Sales team in finalizing revenue opportunities using Salesforce CPQ.
  • Convert sales requests into accurate, executable quotes, managing both standard pricing structures and complex custom deal scenarios.
  • Review, validate, and process complex Special Price Requests (SPRs), navigating compliance audits and approvals in alignment with SUSE governance policies.
• Contract & DocuSign Management
  • Manage dedicated contract mailboxes to ensure all incoming new agreements are fully prepped, reviewed, and ready for system setup.
  • Route contracts through Credit and Legal teams for initial approval stages and take full ownership of the DocuSign process to secure all final internal and external signatures efficiently.
• Order Execution & Revenue Gatekeeping
  • Manually validate and book incoming Purchase Orders (POs) from various streams (direct customers, distributors, cloud marketplaces).
  • Maintain high accuracy when verifying contract numbers and account data during order booking to facilitate seamless downstream billing and revenue recognition.
  • Correctly structure and set up multi year contracts to ensure seamless annual recurring invoicing.
• Operational Support & Ticket Resolution
  • Act as a central communication hub, prioritizing clear communication to provide same day support for order queries and post sale issues.
  • Utilize JIRA to track, manage, and resolve licensing tickets and account re classifications within SLA.
• Enablement & Cross Functional Collaboration
  • Lead internal and external enablement initiatives, acting as the go to subject matter expert for onboarding and training Sales teams on ordering tools and processes.
  • Deliver targeted training and support to external partners and distributors on SUSE ordering tools and platforms.
  • Collaborate cross functionally with Sales, Legal, Finance, Credit, and IT to unblock stuck deals, streamline workflows, and improve the end to end QtC ecosystem.

What You'll Bring:

• First level university degree with a focus in Business Administration, Finance, Commerce, or equivalent practical experience.
• Typically 2+ years of experience in Sales Operations, Order Management, Deal Desk, or a specialized Quote to Cash finance function.
• Direct experience working within an enterprise software (SaaS/Open Source) environment dealing with multi tier distribution networks and Cloud Marketplaces is highly advantageous.
• Availability to commute to the SUSE office in Dublin (Dame Street).

Knowledge and Skills:

• Systems Proficiency
  • Highly comfortable navigating Salesforce (CPQ and the Sales Console) for quoting and tracking order statuses.
  • Proficient in JIRA for ticket management and DocuSign for digital transaction management.
• Process Acumen
  • Proven ability to quickly understand various buying programs, subscription models, and apply strict compliance and pricing guidelines without deviation.
• Rigorous Attention to Detail
  • High accuracy critical for manually booking Purchase Orders, verifying contract numbers, and auditing complex special pricing requests.
• Strong Communication & Queue Management
  • Excellent verbal and written communication skills.
  • Proven capability to manage high volume shared mailboxes while maintaining a customer centric, same day support mindset.
• Thrives Under Pressure
  • Strong time management and prioritization skills, with the ability to meet tight deadlines-especially during critical quarter end and year end close periods.

Compensation

For this Dublin based role, the expected Total Target Compensation (TTC) range is between €41,000.00 - €58,000.00 gross annually. The TTC includes both the annual base salary and target corporate bonus opportunity, which is typically paid quarterly, as well as access to an attractive benefits package.

Actual compensation will be determined based on objective, non discriminatory criteria including experience, skills, qualifications, geographical location, internal equity, and budget considerations. Bonus payments are subject to the terms of the applicable bonus plan and company policies. Please note that this compensation information is applicable to roles hired in Ireland only.

Benefits

• Access to an attractive benefits package.