Quality Expert Reviewer - Hebrew/English

Multi Channel- Quality Expert Reviewer (Hebrew speakers) - Dublin City Centre

Location: Onsite Dublin city centre (no work at home option currently available)

Salary: € 42,667 per annum

Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00

Training: 4 weeks on site in Dublin

Contract: Permanent

Start Dates: Various

Background Checking: Right to Work, Criminal Record Check, Credit Check, Any other associated checks

Must be able to evidence previous Content Moderator Experience and be fluent in Hebrew.

Job responsibilities:

• Support the quality review of the Client workflows managed by the Client Global Operations team.
• Content Moderation: review content including violent, self-harm, theft, fraud, privacy violation, hate speech, phishing, spam, malware, child exploitation, nudity, pornography, sexual solicitation and other topics as per policy.
• ID Review and Authenticity/Access Flows.
• Escalations handling.
• Support quality review of Client workflows managed by Clients Special Operations/Global Risk Ops, focusing on HERO (viral/meme content) and DOI (Dangerous Organization).

Key qualifications:

• Previous Content Moderator experience.
• Fluency in Hebrew.
• Strong understanding of cultural/regional context relevant to the market region.
• Ability to apply policy decisions in accordance with client abuse standard policies and training materials.

Desired values:

• Process Excellence.
• Collaboration.
• Communication.
• Emotional Intelligence.
• Open-Mindedness.
• Critical Thinking.
• Solution Orientation.
• Entrepreneurship.

Benefits:

• Healthcare insurance.
• Death in service.
• Annual leave 20 days + 10 days bank holiday.
• 4% pension.
• Bonus (non contractual and applicable for certain roles).

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.