Property Administrator, South East

Overview

Property Administrator, South East

Location: Waterford

Contract: Full Time, Permanent

The purpose of this role is to optimise the functionality of the housing department and to enable clear lines of communication between teams to be maintained.

Responsibilities

• Assist the Property Team by actively monitoring and managing tenant rent accounts, ensuring all information is up to date and any issues are addressed promptly.
• Communicate with tenants by phone or letter about their rent accounts, keeping them informed of arrears, payments due, or any required actions.
• Support staff with the accurate recording and ongoing monitoring of Rent Arrears Agreements.
• Complete and maintain spreadsheets of payments received when required, ensuring accurate financial tracking.
• Carry out bank lodgements as needed, in line with organisational financial procedures.
• Receive maintenance requests from tenants, assess them, and allocate contractors when repairs fall under FHA responsibility.
• Enter all maintenance requests into Affinity with clear and accurate detail.
• Prepare invoices for payment, ensuring they meet internal financial requirements.
• Track completed repairs, confirm satisfactory completion, and update Affinity records accordingly.
• Assist the team in tracking void properties, ensuring refurbishments are completed on time, and support reporting to the Property Operations Manager.
• Manage incoming tenant queries by phone, ensure correct filing of documentation, arrange appointments as needed, and provide general administrative support to the Property Team.
• Comply with Focus Ireland policies, attend supervision and meetings, participate in required training, follow Health & Safety procedures, positively represent Focus Ireland, and undertake additional reasonable duties as required.

Qualifications

• Proficiency in MS Suite, i.e., Excel, Word and Outlook
• Excellent attention to detail
• Must have a solutions focused attitude
• Strong team player
• Excellent communication skills
• Be trustworthy and conduct the role with integrity
• Experience in working for a voluntary housing organization (Desirable)
• Familiarity with financial software systems e.g Exchequer, Sage (Desirable)

Focus Ireland is an equal opportunities employer