Project Lead

• Act as both functional lead and project manager
• Take full ownership of projects from beginning to end following the iMMERSIVE 'way of working'
• Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets
• Own backlog and ensure customer project requirements are correctly documented
• Coordinate with project teams (functional and technical) to ensure client needs are satisfied
• Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit
• Presenting - Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers
• Solution design - Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
• Training - Lead training workshops
• Relationship management - Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
• Mentoring - Help grow future talent by coaching and providing development opportunities
• Growth - Support pre-sales activities in scoping and understanding future opportunities
• Process improvement - Identify possible improvements to our Customer Success strategies and implement them internally
• Travel - A willingness to travel as and when required

Project Lead Technical Skills

• Minimum: Salesforce Certified Admin 201 and one other
  • 5+ years project management experience end to end, with strong organisation skills
  • Degree educated or strong experience with Salesforce implementation environment
• Project management knowledge:
  • Agile project methodology experience
  • The ability to define user stories and scope projects
• Functionality knowledge:
  • Understanding of CPQ principles
• Understanding of Salesforce solution architecture principles and best practices
• Experience with 3 rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc.

Nice to have

• Preferred - Sales Cloud, Service Cloud, Community Cloud but will accept others

Project Lead Business Skills

• Communication - excellent communication skills and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It's important that you are confident and clear in your messaging both written and verbal
• Teamwork/Collaboration - team orientated with a 'can do' attitude, and experience supporting less experienced members
• Presentation Skills - excellent ability to share product expertise and business knowledge to audiences of all levels
• Problem Solving - excellent ability to anticipate problems and identify solutions
• Adaptable - excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
• Organisation - Highly organised and proactive with the ability to multitask and prioritise effectively
• Strong analytical skills - strong ability to collect and analyse information

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Flexible work hours and remote work options.

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.