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Program Manager (Business Practices, Deal Operations)

Posted 1 hour 12 minutes ago by Deepstreamtech

Permanent

Full Time

Other

Dublin, Dublin, Ireland

Job Description

Requirements

We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement
The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data
A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
Experience with deal management processes, deal process related root cause analysis, and commercial agreements
7+ years of experience in program management, business operations, management consulting or a related discipline
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
The ability to diagnose, simplify and structure problems and solutions while having command of "the details"
Enthusiastic "roll up your sleeves" mentality
Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness
Comfort with Excel and/or Google Sheet for analyzing large datasets
Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
(Desirable) Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
(Desirable) Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
(Desirable) A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
(Desirable) You demonstrate leadership qualities throughout your work - taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
(Desirable) Prior experience with payments and/or SaaS
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us

What the job involves

Global Business Services' (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc)
The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams
GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations
This role sits within Global Business Practices' Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe
Our Business Practices Program Managers are focused on solving GTM's deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities
Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
Design and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards, cultural alignment, and optimized hand-off protocols
Establish and maintain a gold-standard documentation ecosystem, ensuring all program methodologies, process maps, and strategic playbooks are accurate, accessible, and continuously updated to support organizational knowledge and scalability
Manage directly (or coordinate) the 'full-stack' of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
Make exec level recommendations and drive decisions, where necessary