Product/Service Operating Model Architect

Do you have experience of providing end-to-end transformational business product and service architecture expertise?

This consulting opportunity is to support our client, a leading public sector organisation, in defining how particular products and services operate as a whole, ensuring their business design considers organisational impact, service performance, adoption and intended outcomes.

The project needs a consultant who has:

• strong end to end business architecture or service architecture experience
• an end-to-end understanding of products and services beyond technology architecture and including adoption & organisational impact
• expertise in operating models, business processes and organisational dependencies
• ability to drive product or service design with the business needs and outcomes

Key Services:

The key services that you will be asked to provide are:

• drive the end to end planning and implementation of a product/service from delivery through adoption
• define how people, processes and operating models support the service delivery
• identify dependencies and gaps across the wider organisational environment
• develop practical business and service design recommendations
• work with relevant stakeholders to align service design with intended outcomes

Mandatory Requirements:

Successful consultants will be able to demonstrate:

• experience in business architecture or end-to-end service architecture
• understanding of whole-product/service design and operating models
• experience assessing relationships between processes, people and service outcomes
• ability to consider wider organisational impact beyond technical product delivery

Optional Requirements:

It will also be advantageous if you have:

• experience within the healthcare industry
• experience within public sector organisations

Working Pattern:

Hybrid - 1-2 days per week in Waterloo, Central London

Contract Type:

Inside IR35

Start:

2 November 2026

Duration:

3-6 months+