Practice Medical Receptionist - Psych - Support Staff Psych

Location

CHA Cambridge Hospital

Category

Clerical and Administrative Support

Department

Psych - Support Staff Psych

Job Type

Full time

Union Name

CH Laborers 380

Length Of Shift(s) In Hours: 8
Shift Start + End Times: Varies, 7:45-4:15, 8:30-5:00, 9:00-5:30
Hours/Week: 40.00
Weekend Requirements:No
Holiday Requirements:No
On Call Requirements:No

Department Description

Exciting opportunity to provide new models of care for walk-in/urgent care access including days, evenings and weekends. The new CHA CBHC Malden and Cambridge program provides behavioral health evaluation, resource referral, and initial treatment services for individuals of all ages.

Position Overview

Macht Building Psychiatry Clinic has an opening for a full time Practice Medical Receptionist (PMR). We are a multidisciplinary team caring for a diverse patient population. PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. Hours 7:45-4:15 and on rare occasions to 7:00 pm for coverage.

Key Responsibilities

Administrative responsibilities will include but are not limited to: This position is critical to support clinicians at the Macht Building clinics, to allow for affective and safe patient care. Responsibilities will include but are not limited to, scheduling patient appointments into our electronic Epic medical record system according to our scheduling guidelines. Confirming and rescheduling patient appointments as needed, greeting and welcoming patients, answering the phones professionally and courteously with ability to take accurate and detailed messages for the Dept. of Psychiatry

Verify insurance eligibility via EPIC real time eligibility. Process copayments. Check out patients according to established workflows. Scan documents as appropriate, Assist the direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider. Attends departmental meetings. Other duties as assigned.

Qualifications/Requirements

• High School Diploma or GED is required.
• Minimum of one-year experience working in an outpatient health care setting preferred.
• Bi Bilingual strongly preferred.
• Ability to multitask in a fast paced environment as well as strong customer service skills are strongly required.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.