Patient Care Advisor

Patient Care Advisor

Location: GP Practice / Primary Care Setting

Contract Type: Full-Time

Salary: £13.68 an hour

Start Date: As soon as possible

About the Role

We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.

This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.

Key Responsibilities

Reception & Front Desk

• Welcome patients and visitors in a professional and approachable manner

• Manage appointment bookings, repeat prescriptions, and home visit requests

• Direct patients to the appropriate healthcare professional or service

Administrative Support

• Handle incoming and outgoing communications

• Process scanning, filing, and data entry tasks

• Manage online requests via SystmConnect and clinical systems such as SystmOne

Communication

• Provide clear, effective communication with patients, carers, and clinical staff

• Maintain confidentiality and handle sensitive information appropriately

Operational Duties

• Support opening and closing of the premises

• Ensure adherence to security protocols

• Maintain tidy and organised clinical and reception areas

You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.

What We're Looking For

• Strong communication and interpersonal skills

• Confident IT skills, including use of clinical systems

• Ability to remain calm and organised in a fast-paced environment

• A proactive and flexible approach to team working

• Commitment to confidentiality, equality, and professional standards

Desirable

• Experience working in an NHS or primary care setting

• Knowledge of SystmOne or similar clinical systems

• NVQ Level 2/3 in Customer Service or Business Administration

• Understanding of NHS processes and medical terminology