Part Time Customer Service Advisor

Location: Stockport, Greater Manchester, GB, SK4 1DN

Sport: Any Sport

Contracted Hours: 20-25

Contract Type:

Number Of Openings: 1

This job requires right to work in the UK.

Responsibilities

As a Customer Service Assistant, you'll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

• Customer Service - Through your own passion for sport, you'll share your tips and experiences with users and through our hands on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in store or online!
• Merchandising - Whether full time or part time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Collaborating with the team: You will be part of a shop floor team of like minded teammates, practising sports and celebrating victories together, so it's important that you are able to work well within a team environment as well as independently.

Other responsibilities

• Proactive Decision Making
• Interpersonal communication and collaboration within your team and other departments
• Product and Sport Familiarisation and training
• Problem solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

Profile we're looking for

• Active with a clear passion for sport
• People oriented with a high sense of service
• Problem solver and creative thinker
• Fluent in English and has excellent written communication

Benefits and perks

• Annual remuneration reviews
• Healthy employee discount on all Decathlon products
• Weekly Staff Sports/Activities
• Cycle to Work Scheme
• Intensive Learning and Development training via Decathlon Academy

Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.