Customer Service Coordinator

Customer Service Co-ordinator

Bury (on-site)

Office based

Permanent

£28,000 to £30,000 basic salary + benefits

We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations.

This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration.

The Role

As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Managing customer enquiries via phone and email in a professional manner
• Investigating and resolving customer queries and complaints
• Providing information on product availability, pricing, and lead times
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with internal departments to ensure a seamless customer journey
• Supporting continuous improvement initiatives and customer feedback reviews
• Occasional customer visits alongside the commercial team
• Supporting with additional administrative and ad hoc duties when required

About You

• Customer-focused with excellent interpersonal skills
• Highly organised with strong attention to detail
• Confident managing workloads and prioritising tasks
• A strong communicator both verbally and in writing
• Enthusiastic, proactive, and solutions-oriented
• Comfortable working independently and as part of a team
• IT literate, including Microsoft Office applications

Desirable Experience

• Previous experience within customer service, order processing, or coordination roles
• Experience using CRM systems
• Experience within a product-based or industrial environment would be advantageous

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit