Oracle Cloud HR Helpdesk Consultant

Oracle Cloud HR Helpdesk Consultant

Location: Scotland (Glasgow/Edinburgh - hybrid with 2-3 days on-site per-week

Duration: 12 months

Clearance: Willingness and eligibility to obtain SG OPSEC clearance

Overview

We're seeking an experienced Oracle Cloud HR Helpdesk Consultant to join a high-profile Shared Services programme supporting over 20,000 users across HR, ERP, and EPM modules.

Since going live in October 2024, the programme has moved into a critical phase focused on live system support, continuous improvement, and expansion across additional Scottish Government bodies. This role will play a key part in ensuring the ongoing success and evolution of the platform.

Key Responsibilities

• Deliver and support Oracle Cloud HR Helpdesk solutions end-to-end

• Capture and translate business requirements into scalable solutions

• Configure and build helpdesk functionality, including agent setup and workflows

• Support testing, deployment, and optimisation of solutions

• Provide ongoing support for a live Oracle HR system

• Assist with monthly and quarterly Oracle upgrades

• Contribute to enhancements and system improvements

• Support the expansion of the platform to additional organisations

• Collaborate with cross-functional teams across HR, ERP, and EPM

Must-Have Skills & Experience

• Minimum 5 years UK residency (mandatory)

• Must be UK-based

• Proven experience delivering HR Helpdesk solutions end-to-end

• Hands-on experience with:

  • Managing helpdesk agents

  • Requirements gathering

  • Solution configuration/build

  • Testing and deployment

• Strong experience supporting Oracle HR modules in a live environment

• Experience with Oracle system upgrades and enhancements

• Ability to work on large-scale systems (20,000+ users)

Nice-to-Have Skills

• Experience in public sector or government environments

• Exposure to ERP and EPM modules

• Experience working within Shared Services programmes

• Background in large-scale transformation or system rollouts

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!