Operations Manager

Overview

Department: Opertions Manager

Location: Hybrid

Compensation: £21,428 / year

Description: Operations Manager - Front of House Services

Location: Site in Bristol / Cardiff

Hours: Part-time, 3 days per week

Salary: £21,428

Reporting to: Regional Manager

About LAH

LAH Property Marketing provides high-quality front of house reception and occupier experience services across commercial office buildings. We are known for our people-first approach, professional standards and ability to create welcoming, well-managed environments for clients, occupiers and visitors.

Responsibilities

• In this role, you will: support day-to-day operations across LAH front of house sites
• help ensure service delivery is consistent, professional and aligned with LAH standards
• act as a key point of contact for site queries, issues and follow-up actions
• support Front of House teams with standards, training, induction and day-to-day guidance
• liaise professionally with clients, building management teams and site stakeholders
• attend client meetings where required and follow through agreed actions
• work with the Regional Manager, Recruitment Department and Cover Department on staffing, onboarding and operational resource requirements
• support health, safety and compliance activity, including site documentation, audits and risk assessment actions
• help identify opportunities to improve service standards, site experience and operational consistency
• maintain clear records of site visits, actions, follow-up points and relevant staff matters
• escalate appropriately to the Regional Manager, Regional Director or HR where required
• Flexibility to step in and provide last minute cover in buildings (as and when needed)

Skills, knowledge and expertise

• organised, reliable and able to manage multiple priorities
• confident working across different sites and with different stakeholders
• professional, well-presented and service-focused
• a strong communicator, both verbally and in writing
• calm and solution-focused when dealing with operational issues
• able to support and guide others constructively
• confident using IT systems and maintaining accurate records
• discreet and professional when handling confidential or sensitive information
• able to recognise when matters should be escalated
• flexible and adaptable to travel and varied operational needs

Previous experience in front of house, hospitality, property, facilities, client services or operational management would be helpful. The most important qualities are judgement, communication, organisation, professionalism and a commitment to high service standards.

Benefits

• Company laptop and mobile phone
• Travel expenses contribution
• Contributory pension scheme
• Life assurance
• Employee benefits scheme
• Comprehensive EAP
• Structured induction, guidance and probation review