Operations Manager

We're seeking an experienced Operations Manager to join our new premium ride-hailing vertical. This role is crucial in creating a top-tier experience for high-end riders and partners, focusing on quality operations, partner satisfaction, and marketplace performance.

You will oversee operational excellence across multiple cities and lead initiatives to enhance service quality, partner experience, and sustainable growth. If you thrive in an entrepreneurial environment, pay close attention to detail, and want to make a tangible impact in a high-growth business, we encourage you to apply.

This position requires an entrepreneurial mindset, meticulousness, and the ability to collaborate with Product, Support, Legal, and Marketing teams to achieve operational excellence. As the vertical expands, you may also mentor junior team members, contributing to a high-performing operations team.

What you can expect

Main tasks and responsibilities: Drive initiatives to maintain high-quality experiences for customers and partners by establishing and upholding operational standards across all key touchpoints. Develop scalable processes to manage and improve fleet and driver quality, monitoring metrics such as acquisition, onboarding, conversion, and engagement. Identify local bottlenecks and opportunities, devising effective solutions in collaboration with central and local teams. Build and maintain strong relationships with fleet partners to align on business goals and long-term success. Collaborate cross-functionally to localize and implement strategic projects supporting growth and sustainability. Foster a culture of operational excellence by supporting internal teams and partners, tackling operational challenges with a startup mindset, and mentoring junior team members as needed.

What we expect

About you: You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments. You are highly analytical, data-driven, detail-oriented, and possess a strong sense of ownership. You communicate clearly and confidently, fluent in English (additional European languages are a plus). You can manage multiple stakeholders and adapt priorities dynamically. While experience is valuable, drive, intelligence, and integrity are what truly matter. Even if you don't meet every criterion, we encourage you to apply!

Apply now and help us make cities for people, not cars.

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Join our Business Operations team

Our teams operate on local and global levels in over 50 countries, building partnerships, launching cities, onboarding restaurants, enabling millions to commute and earn income. View team

Be part of Bolt's exciting new verticals with ownership and autonomy. Make an immediate impact on premium mobility, collaborate globally, enjoy hybrid work and wellness perks, receive a competitive salary and stock options, and grow your career in a fast-scaling tech company.

About us

With over 200 million users in 50+ countries, Bolt is one of Europe and Africa's fastest-growing tech companies. We believe in creating an inclusive environment for all, regardless of race, religion, gender, or disability. Our goal is to make cities for people, not cars, and we need your help to achieve this mission!