Operational Support Officer/ Court Usher

Operational Support Officer / Court Usher (Part-time)
Location: Lawson Street, PR1 2QT)

If you're the kind of person who stays calm under pressure and genuinely enjoys helping others, this is a brilliant opportunity to be the first point of contact in a busy court environment. Our Client is hiring for a reputed client where your professionalism and customer service will make a real difference-especially to those who may feel anxious or have additional needs.

What you'll be doing

• Welcoming everyone to court, including members of the judiciary, juries, solicitors, barristers, the police and the public
• Calling parties into court in priority order, coordinating with Court Clerks and Legal Advisers, and liaising with the Witness Service when required
• Providing information about proceedings, escorting court users in and out of the building, and swearing oaths
• Keeping people updated on changes (including courtrooms and hearing times)
• Collecting and delivering files and bundles to judiciary and clerks, ensuring the necessary papers are in place
• Supporting colleagues and judicial staff outside of hearing times, as needed
• Assisting with court hearings, including room set-up and clearing at the end of the day
• Arranging and supporting hearings, and assisting members of the public attending hearings
• Navigating hearings via video link (onsite and remotely), including a potential CVP element for remote hearings
• Completing general admin tasks such as filing, printing, data entry, typing, and handling incoming/outgoing post
• Preparing court documents, papers and files for hearings, tribunals, trials, and meetings

What you'll bring

• A confident, respectful approach and a strong customer service mindset-especially with vulnerable people or those with complex needs
• The ability to manage your time and follow priority instructions in a structured environment
• Clear communication skills when dealing with a wide range of court users
• A practical, helpful attitude-ready to support colleagues and judges both in and out of the hearing room
• Comfortable working in an office-based role with day-to-day administrative support (approx. 10-20% of the role, depending on business needs)
• Computer skills needed to carry out the role, including support for remote/video hearings
• Flexibility to work 3 days 22 hours per week (days are flexible and will be discussed at interview) and cover occasional Saturday shifts on a rota basis

Additional information

• Enhanced DBS clearance is required and will be processed by Brook Street
• Pay: £12.86 for 12 weeks, then £13.25
• The role is predominantly based at Preston, with occasional travel to Blackburn and Burnley
• Working pattern: fully office based

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role,

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.