OOH Customer Services Officer

We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association.

Key Details:

• Role: Out of Hours Repairs Support
• Contract: 52 weeks (part-time)
• Working pattern: Out of hours / weekends

Duties:

• Acting as the first point of contact for resident enquiries via telephone
• Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
• Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
• Raising, chasing and escalating tenant complaints as required
• Assisting residents to make payments, such as for rent or service charges
• Liaising with local Housing Officers to facilitate requests from their residents
• Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level
• Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs

Available shifts:

• Weekend only: 08:00 - 17:00
• Weekend only: 11:00 - 22:00
• Weekend only: 13:00 - 22:00

OOH Two-Week Rota:

Week 1:

• Monday: 17:00 - 22:00
• Tuesday: Off
• Wednesday: Off
• Thursday: 17:00 - 22:00
• Friday: 17:00 - 22:00
• Saturday: Off
• Sunday: Off

Week 2:

• Monday: Off
• Tuesday: 17:00 - 22:00
• Wednesday: 17:00 - 22:00
• Thursday: Off
• Friday: Off
• Saturday: 13:30 - 22:00
• Sunday: 13:30 - 22:00

RX is acting as an Employment Business in relation to this vacancy.